At Le Grand Chevalier, we are committed to ensuring your satisfaction with every purchase you make. We understand the importance of receiving high-quality products that meet your expectations. That's why we have implemented a comprehensive guarantee satisfaction policy to provide you with peace of mind.

Quality Assurance: Our team of experts carefully selects and curates each product in our store to ensure that it meets our strict quality standards. We work closely with trusted suppliers and manufacturers to source products that are stylish, functional, and built to last. We take pride in offering you only the best products that we would use ourselves.

We understand that it can be frustrating to purchase an item at full price only to find it on sale shortly after. That's why we have implemented a one-time price adjustment policy.

If you purchase an item at full price from us and it goes on sale within 72 hours of your purchase, we are more than happy to honor the new sale price. Simply contact our customer service team with your order details and proof of the new sale price, such as a current advertisement or a link to our website showing the discounted price. Once we verify the information, we will process a one-time price adjustment and refund the difference to your original payment method. Please note that this policy applies to the exact item you purchased and the specific sale within the given timeframe.

14-Day Return Policy: All returns will be issued a store credit. You have Three years from the issue date to use your store credit. Since items sell out so fast, we no longer offer exchanges. You will be issued a store credit and can either repurchase your item or choose another one.

SWIMWEAR: Items must be in new, unused, and salable condition with hygienic lining in place. They must be received within 14 days of delivery to be returned.

Items must be unwashed, unworn and unaltered, have no makeup stains, deodorant stains, or animal hair to return. ALL ITEMS MUST HAVE ORIGINAL PACKAGING.

Sale items (Items under the reduced price section of the website), discount promo code 30% or higher, flash sales, gift cards, accessories and swimwear are non-returnable and non-refundable. Large holiday sales are FINAL SALE, regardless of the discount code. If you do NOT follow the proper care listed on the garment when laundering, the item will not be replaced if damaged. If an item states it needs to be hand washed, dry clean, or any other special instructions, you MUST do that for the item to hold up properly. 

Exchanges: We do not offer exchanges because we can't guarantee the size you need will be in stock by the time we get your return back. We have a huge selection of product and it moves very quickly!

Out of Stock at the time of the order is placed: Due to high demand, certain products become unavailable after they are purchased and cannot be shipped from our warehouse timely, we will refund you the full amount and we will notify you via email. The refund will be automatically processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund.

Please note that sometimes delays happen in production, causing the date to get pushed back. If an item is returned to us for incorrect address, the customer is responsible for postage to reship the item. If the customer would not like to repay to reship the item, they will receive a gift card in the amount of their purchase price, minus any shipping charges paid. Once the item is scanned by the carrier, it is no longer our responsibility. If the item is lost in transit, stolen or delivered to the wrong address, we will not replace the item(s).

You can upgrade to priority mail to make sure your order is insured. We offer Ship protection package insurance for an extra charge. We will not replace or refund any lost packages. 

If an item is cancelled before the order gets shipped out, the amount of the order will be issued a gift card. This includes any pending orders or orders that are pre-orders.

How do returns | cancelled orders work with Shop Pay?

Shop Pay purchases are subject to specific standard returns policy of store credit only for items returned within 30 days of fulfillment. If you've returned your order - partial or full - and you haven't paid off all of your installments, then you will continue to pay off those installments until they are complete for the full purchase amount and you will receive a store credit for the full amount of the item(s) being returned.

Once we receive the order back and we verify it is in the above condition, you will receive an email with your gift card code within 10 business days. If we receive an item back that does not meet the above criteria, it is subject to an $9.95 shipping fee to be returned to you.

If we receive an item that is marked final sale, there will be a 25% restocking fee taken from your store credit due back for the return. 

DAMAGES: While we hope this is never the case, sometimes items are damaged. You must send us a photo of the item within 5 days of delivery in order to receive a replacement. We are unable to offer replacements after that time frame, since we are not able to determine if the item was worn and damaged from use. If you did not send a photo with your first email of the damage, please email support@legrandchevalier.com with a photo of the care tag and the damaged part. If the item that you ordered is no longer in stock, we will reach out to you to see if you would like to change that item to a different one.

Customer Support: If you have any questions, concerns, or need assistance with your order or return, our dedicated customer support team is here to help. You can reach us at support@legrandchevalier.com, and we will respond to your inquiry as soon as possible.